FAQ – FREQUENTLY ASKED QUESTIONS

FAQ – FREQUENTLY ASKED QUESTIONS

Last updated: August 9, 2021

Do You have a question about BREL Forum 2021? Take a look at the most common questions that we receive. If You cannot find what you’re looking for, please do not hesitate to contact us via email: info@ideahouse.lv.

1. COVID-19 RESTRICTION – BREL FORUM GOES “GREEN”

Is the Baltic Real Estate Leaders Forum 2021 going to be organized?

We are hopeful that the EU goals of the COVID-19 vaccination schedule are reached and we get to run the event on 15 October in Riga as planned.

However, we are naturally closely following the situation, and are ready to make any adjustments if necessary.

What happens if the event is rescheduled or canceled due the COVID-19 restriction?

If the event is rescheduled, your ticket is transferred to the new dates, but you can also get a full refund for your tickets if you wish. In case the event is canceled, you will get a full refund for your purchases. This is also stated in our terms and conditions.

Do I need a COVID-19 vaccination certificate in order to attend the event?

Yes, vaccination certificates will be needed to attend the BREL Forum event.

The BREL Forum offline event will be organized under “Green” event conditions:

  • Max persons – unlimited
  • EU Digital COVID Certificate (1.Vaccinated – YES; 2.Recovered (180 days from first Covid-19 positive test) – YES; 3.NOT APROVED tested for COVID-19 within the 48 hours by detecting the SARS-CoV-2 virus RNA and the test result is negative, or the SARS-CoV-2 rapid antigen test made within six hours is negative)
  • COVID pass – NO
  • Masks – Do not need to use in green zone/s
  • Distances – NO
  • Duration of the event – unlimited
  • Catering: is organized in green zone/s, without limitations
  • Seat registration – NO
  • Bracelets – YES

2. GENERAL QUESTIONS

What is Baltic Real Estate Leaders Forum (BREL Forum)?

The Baltic Real Estate Leaders (BREL) Forum is one of the biggest real estate and investment events in the Baltic states. BREL Forum goal is to bring together leaders in real estate, investors and specialists from the Baltic states all in one place to discuss current issues in the real estate segment and raise awareness of the best practices in attracting and securing foreign investment opportunities in the region.

Every year, the forum gathers accomplished industry leaders, experts and CEOs from around the world to discuss their experiences, the latest industry trends and best practices across different market segments.

In 2021, the forum’s program will focus on three core pillars – urban planning, digitalization and investment.

Visit our website for more information: www.brelforum.com

Also You can find as on Facebook: www.facebook.com/BRELFRiga and Linkedin: www.linkedin.com/company/brelforum

Where do I sit in the event hall and can I reserve a seat?

At our event, we have free choice seating that is filled on a first come first serve basis.

Where can I find available overnight accommodation?

Information on possible accommodation can be found on our event page closer to the event.

Where can I find my ticket?

Two weeks before the forum we deliver all tickets by email to the address associated with the purchase. This means, if you bought the ticket yourself, you should have received your ticket by email.

Please have your ticket ready to show our Customer Service representatives at the check-in desks. We accept both PDF tickets on your phone (recommended) and printed tickets.

Where can I find the Terms and Conditions?

They are available here: https://brelforum.com/legalpack/terms-and-conditions/

What is the cancellation policy?

In light of the recent announcement by the WHO and the state of emergency declared in Latvia, tickets to the BREL Forum 2021 will have a no-limit return policy from the day the order has been placed. Cancellations will not be accepted less than 14 days before the event takes place.

If you haven’t received an order confirmation, please check your junk e-mail folder. If you still cannot find the order confirmation, please contact us at info@ideahouse.lv .

Cancellations are only accepted in writing. Leaving an invoice unpaid does not count as a cancellation.

Postponement of the BREL Forum 2021

In the event of a BREL Forum 2021 postponement, all registrations will remain valid.

If the registered participant is unable to attend the event at the new time and date, it is possible to allocate the ticket to a third party at no additional cost. The contact details of the new participant are to be emailed to the BREL Forum team at info@ideahouse.lv immediately, and at least 14 days before the event. However, it is not possible to change the person or organization liable for the payment.

If you want to cancel your registration when the invoice has been paid already and the money is received on the organizer’s account, the invoice amount is returned to the customer at 100%. The payment is made on the basis of a written request from the client via email. For more information, see our Terms and Conditions.

I’m not able to attend the event. Can I transfer my ticket to someone else?

Yes. Transferring your ticket can be done by updating the attendee information. Please contact us via email: info@ideahouse.lv  or phone: +37126824428.

Why has the schedule/lineup changed?

This could be due to a number of reasons, for example, if a speaker is unable to participate due to a medical emergency or the termination of employment. We host multiple speakers at our events and, although rare, we reserve the right to make changes to our event schedules and lineups. Individual changes are not a valid justification for cancelling your ticket for a refund. For more information, see the “Organizers Rights” section of our Terms and Conditions.

3. EVENT QUESTIONS

Do I need a COVID-19 vaccination certificate in order to attend the event?

Yes, vaccination certificates will be needed to attend the BREL Forum event.

The BREL Forum offline event will be organized under “Green” event conditions:

  • Max persons – unlimited
  • EU Digital COVID Certificate (Vaccinated – YES; recovered (180 days from first Covid-19 positive test; NOT APROVED tested for COVID-19 within the 48 hours by detecting the SARS-CoV-2 virus RNA and the test result is negative, or the SARS-CoV-2 rapid antigen test made within six hours is negative)
  • COVID pass – NO
  • Masks – Do not need to use in green zone/s
  • Distances – NO
  • Duration of the event – unlimited
  • Catering: is organized in green zone/s, without limitations
  • Seat registration – NO
  • Bracelets – YES

Why haven’t I received any emails with event information?

If you have purchased a ticket, we have your contact information and you or assigned contact person should be receiving emails from us. Check your spam filter to see if you have missed our emails. If you have not received anything, please contact us at info@ideahouse.lv  and we will look into it!

I have a special diet. Who should I contact?

Please inform as via e-mail info@ideahouse.lv if you any special diet. Please do this at least 14 days prior to the event. Otherwise, we cannot guarantee that your order has been noted by our catering staff. If you have any questions or concerns, please contact info@ideahouse.lv .

Where do I need the ticket?

You need to show your ticket (and your ID) to our Customer Service representatives at the check-in desks. This will let you collect your forum pass.

I have lost my ticket, can I still enter the event?

We will help you! First, make sure you have checked your email for your ticket. You will have received it by email from us, so search for the subject “ATTENTION! Your ticket to the BREL Forum 2021”. If you still can’t find it, ask one of our Customer Service representatives for assistance. If we have the correct attendee information in our database, you’ll be able to collect your forum pass to enter the event with your name and ID.

Please note: it’s important to make sure that the attendee information is always up to date. If you have any further questions, contact us at info@ideahouse.lv .

Can I enter the event without my forum pass?

No, for security reasons, only guests with valid forum passes will be allowed into the event hall. For this reason, we urge you to take good care of your forum pass and keep it with you for the duration of the event.

Is catering included in the price of my ticket?

Yes. All tickets include lunch, coffee breaks and other non-alcoholic beverages. Tickets also include finger food and beverages during the networking event.

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